Privacy Policy
Information We Collect
We collect personal information to provide you with efficient service, improve your experience, and ensure our operations run smoothly. The types of information we may collect include:
a. Personal Information
- Name, email address, phone number, mailing address
- Vehicle details (make, model, year, VIN)
- Service history and appointment preferences
b. Website Usage Data
- IP address, browser type, device type, pages visited, and time spent on site
- Collected via cookies, analytics tools, or server logs
How We Use Your Information
We use your information to:
- Respond to inquiries or service requests
- Schedule and manage appointments
- Provide repair or performance service updates
- Send optional promotional emails or offers
- Improve website functionality and customer experience
- Comply with legal obligations
We will only retain your information as long as necessary for these purposes.
Consent and Communication
By submitting your information through our forms, emails, or calls, you consent to its use for the purposes described above.
You may withdraw your consent to receive marketing communications at any time by emailing us at info@venusautoperformance.ca or clicking “unsubscribe” in our emails.
Sharing and Disclosure
We do not sell or rent your personal information. We may share your data in the following circumstances:
- With service providers or partners who assist in fulfilling your requested services
- With regulatory or law enforcement authorities if required by law
- In case of business transactions, such as a merger or sale, where customer information may be transferred as part of assets
All third parties must comply with data privacy and security obligations.
Security Measures
We take reasonable administrative and technical steps to protect your data from unauthorized access, misuse, or disclosure, including:
- Secure socket layer (SSL) encryption on our website
- Limited internal access to personal information
- Safe storage and secure deletion protocols
Despite these measures, no online system is 100% secure. Use the site at your own risk.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Track website traffic and usage patterns
- Improve user experience
- Customize content and promotions
You can disable cookies through your browser settings, but doing so may impact website functionality.
Limitation of Liability
To the maximum extent permitted by law, Venus Auto Performance shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from:
- Use or inability to use the website
- Reliance on information presented on the site
- Errors or omissions in website content
- Service interruptions or security breaches
All information is provided “as is” without warranties of any kind.
Your Rights
As a user, you have the right to:
- Request access to your personal data
- Correct or update inaccurate information
- Withdraw consent at any time
- Request that we delete your personal information (subject to legal obligations)
To make a request, contact us at info@venusautoperformance.ca.
External Links
Our website may contain links to external websites. We are not responsible for the content or privacy practices of those sites. We encourage users to read their privacy policies before sharing personal information.
Policy Updates
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Continued use of the website after changes means you accept the revised policy.
Contact Us
If you have questions or concerns about this Privacy Policy or your personal data, please contact:
Venus Auto Performance
📍 8635 Keele St, Concord, ON L4C 8E6
📞 (647) 692-2330
📧 info@venusautoperformance.ca